Frequently Asked Questions
Why does the shipping and billing have to match?
The shipping and billing address must match due to security purposes. In order to avoid delays within your order please make sure the billing and shipping address match. If this is not the case, please call your credit card company and add the shipping address as an alternate address to your account. If this not possible please send us a copy of your business license. With any other concerns please contact our customer service representatives via email: Info@mommywholesale.com
Why is my shipping cost so expensive?
We apologize for the inconvenience. Please understand that we located in Southern California. Our flat ship rate is not based on weight it is based on how much you purchase. But keep in mind our wholesale price is the lowest in market. Please refer to this graph for more information on our shipping costs.
I need to return an item, what should I do?
If an item needs to be returned, it must be returned within the initial 14 days since your purchase. You will be charged a 15% stocking fee and a return shipping fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Company will not accept returns or exchanges of Products with removed or altered tags. Sale or Clearance items cannot be returned. To complete your return, we require a receipt or proof of purchase. Please email us for an Return Merchandise Authorization number ("RMA"). After receiving an RMA, you must ship the products to us in their original packaging and condition, unused and uncut, and accept the risk of loss or damage during shipment. Company will not ship a replacement or exchange until we have received the returned Product. We will not accept any returns without a valid RMA number.
Why do I have to pay an additional fee for shipping to Hawaii or Puerto Rico?
While Hawaii and Puerto Rico are considered as domestic shipping by us, unfortunately, due to our location we have to send these shipment out as international shipments when it is required. This means that an additional fee will be added to your order to cover shipping costs.
My item is damaged or defective, what should I do?
In the case of a damaged or defective product please send us your order number and pictures of the defective item Info@mommywholesale.com.
Do I have to be a business owner in order to make a purchase?
Our target audience are small retail business owners. Please note that California customers must provide a California Resell Certificate. Please fill out the form and send it via email: Info@mommywholesale.com
What is the minimum purchase price?
In order to keep our wholesale prices, we must keep a minimum purchase price of $50 USD. This does not include shipping.
How long does shipping take?
Shipping times vary due to weather holidays or the time of order placement. However, delivery times are 2-5 business days within the United States. Please refer to this map to see an average shipping time from California to your location.
Please note that orders from the orange states should be placed by Monday in order to have a higher chance to receive their order within that same week.
How do I track my order?
You will receive an email with your tracking number when your order ships.
Do you do same day shipping?
Yes! However, you must place your order before 2:00 pm PST.
Do you deliver to P.O boxes?
No, we do not deliver to P.O boxes.
Do you offer back orders?
No, we do not offer back orders. In the case of an item being out of stock, you will be refunded for the items that are out of stock.
Do you offer chat support?
Yes! Our customer service representatives are available on Zendesk.
We also offer Express Email service where we can answer any comment question or concern within 10 minutes: Info@mommywholesale.
Our toll free phone line is also open Monday-Friday 8:30 am – 5:00 pm PST: (888)382-8118
If you need to contact us outside of business hours, please leave a message or email and we will be sure to get back to you during business hours.
How do I unsubscribe from your mailing list?
Please follow this link and fill out the form to unsubscribe.
What forms of payment do you allow?
We take Visa, Mastercard, Discover, Amex, and PayPal.
Do you accept International credit cards?
Unfortunately, currently we do not accept international credit cards.
Do you ship internationally?
We do not ship outside of the US and Canada.
Can I combine coupon codes?
Unfortunately, you cannot combine coupon codes.