Refund Policy

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Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If product is return for any other reason than damage there will be a 15% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale or Clearance items cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Company will not accept returns or exchanges of Products with removed or altered tags.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

To return products, call us at 888-382-8118 or email us at info@mommywholesale.com for a Return Merchandise Authorization number ("RMA"). After receiving an RMA, you must ship the products to us in their original packaging and condition, unused and uncut, and accept the risk of loss or damage during shipment. Company will not ship a replacement or exchange until we have received the returned Product.

In the unlikely event that you receive a Product that does not function within fourteen (14) days of delivery, Company will pay for return shipping provided that you obtain an RMA and arrange for shipment through Company Customer Service. Company will not ship a replacement for Product that does not function until we have received the non-functional Product.




Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mommywholesale.com.



Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mommywholesale.com and send your item to: 19401 Vermont Ave. Torrance, California US 90502.



Shipping

To return your product, you should mail your product to: 19401 S. Vermont Ave # A110 Torrance, California US 90502

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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